Shipping and returns

Tintas 2000 reserves the right not to make returns of color paints, taking into account that color orders are the responsibility of the customer, unless there are tuning errors originating from the factory and this can be duly proven.

1. Any order contract made through “Tintas 2000” can be freely terminated by the “User” within 14 days from the date of the request or receipt of the order, in accordance with the provisions of article 6 of Decree-Law no. 143/2001 of April 26th and republished by Decree-Law no.

2. Para efeitos do número anterior, o “Utilizador” deverá comunicar à “Tintas 2000” no prazo indicado essa sua pretensão de resolver o contrato, de forma inequívoca, e sempre por escrito, ficando com obrigação, no mesmo prazo, de proceder à devolução da encomenda à “Tintas 2000”, caso a mesma já lhe tenha sido enviada ou entregue, devendo para o efeito contactar o nosso serviço de apoio ao cliente através do e-mail lojaonline@test.tintas2000.pt.

3. O processo de devolução é simples, variando conforme a proveniência, pelo que o “Utilizador” deverá contactar previamente a “Tintas 2000”, através da morada Zona Industrial Maia I – Rua Joaquim Silva Vicente – 4470-434 Maia ou através do e-mail lojaonline@test.tintas2000.pt.

To change the delivery address, you must log in and enter the desired address in your personal details. Please note that this change will only be valid for orders placed after this modification.

After paying for your order, you will receive an email confirming payment and informing you that your order is being processed. After confirmation of payment by Tintas 2000, you will be sent an email stating that the order will be shipped, so from that date you should count 3 working days for delivery. You must ensure that someone will be available to receive your order at a location indicated by you between 9am and 7pm. It is important that you provide your telephone number so that the carrier can contact you, if necessary.

Please confirm that all the data you entered is correct, that the deadline indicated for receiving the order has passed and that payment was made on time and with the data provided by Tintas 2000. Also check whether anyone was at the address indicated on the day you should have received the order. There may be delays in shipping products, due to external shipping services, namely the transport companies with which Tintas 2000 works.

No caso de não ter identificado nenhuma anomalia com os passos indicados entre em contacto com a Tintas 2000, indicando o número da encomenda e a descrição do problema, através do e-mail lojaonline@test.tintas2000.pt.

No. The online store is only intended for commercial transactions in Portuguese territory (Mainland Portugal and Islands).

Orders are dispatched within 3 working days, in the case of Mainland Portugal; In relation to the islands, if transport is by air, the delivery time is 3 working days, if by sea it will be 6 working days, in both situations, after confirmation of payment and if stock is available. Otherwise, the customer will be notified by phone or email. 

Após receber o email de confirmação de envio da encomenda e esta não tiver chegado em 3 dias úteis para Portugal Continental e 6 dias úteis para as ilhas, após boa cobrança, deve contactar-nos via email: lojaonline@test.tintas2000.pt. Nota: Deverá indicar sempre o número da sua encomenda. No caso de extravio da encomenda ou impossibilidade de entrega ao destinatário, o serviço de deteção de anomalias pode demorar 14 dias úteis a confirmar a ocorrência, durante este período nenhum reembolso é efetuado. 

The order can be delivered to the location you wish. To do this, when processing the order, in the “Shipping details” section, enter the desired address. You will have to ensure that at the address you indicate there will be someone available to receive the order between 9am and 7pm.

No caso de não se encontrar disponível para rececionar a sua encomenda, dispõe de 3 dias para manifestar o seu interesse numa nova tentativa de entrega. Após este prazo a Tintas 2000 considera tal ato como uma manifestação de vontade de resolução do contrato, sendo a encomenda cancelada e devolvida ao armazém. Para mais informações entre em contacto connosco através do e-mail lojaonline@test.tintas2000.pt.

Online orders follow their specific route. Therefore, it is not possible to collect the material at a physical Tintas 2000 store. The order will be delivered via courier to the defined location.

For mainland Portugal, the shipping cost for purchases under €10 is €3.46, above this value shipping is free.
For the Islands, the shipping cost for purchases under €250 is €24.39, above this value the shipping costs €40.65.

Not necessarily. If you wish, you can choose a billing address different from the shipping address. You just have to enter it in the field indicated for that purpose.

The deadline for any exchange or return is 14 days from the date of receipt of the order.