{"id":32718,"date":"2021-12-02T11:03:33","date_gmt":"2021-12-02T11:03:33","guid":{"rendered":"https:\/\/test.tintas2000.pt\/?page_id=32718"},"modified":"2025-06-30T11:37:31","modified_gmt":"2025-06-30T10:37:31","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/test.tintas2000.pt\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"32718\" class=\"elementor elementor-32718\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-02f312f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"02f312f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a4194b\" data-id=\"0a4194b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e34a4fd elementor-widget elementor-widget-heading\" data-id=\"e34a4fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93a812f elementor-widget elementor-widget-text-editor\" data-id=\"93a812f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>TINTAS 2000 &gt; TERMS AND CONDITIONS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e86ca1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e86ca1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70b37d3\" data-id=\"70b37d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f531ebf elementor-widget elementor-widget-text-editor\" data-id=\"f531ebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 05\/29\/2025<\/p><p><strong>Supplier Identification<\/strong><\/p><p>F\u00e1brica de Tintas 2000 S.A.<br \/>NIF: 501 093 303<br \/>Address: Zona Industrial I, 4470-561 Maia, Maia, Porto, Portugal <br \/>E-mail: <a href=\"mailto:tintas2000@test.tintas2000.pt\">tintas2000@test.tintas2000.pt<\/a><br \/>Warranty contact: <a href=\"mailto:qualidade@test.tintas2000.pt\">qualidade@test.tintas2000.pt<\/a><\/p><p><strong>APPLICATION<\/strong><\/p><p>The general conditions of sale apply to all commercial transactions, except in special cases, previously established and accepted by the parties.<\/p><p>Acceptance of any additional clauses is subject to written confirmation by F\u00e1brica Tintas 2000, S.A.<\/p><p><strong>Nullity of clauses<\/strong><\/p><p>The total or partial nullity of any of the express conditions below will not affect the full validity of the others.<\/p><p><strong>PRODUCTS<\/strong><\/p><p>F\u00e1brica de Tintas 2000, S.A. sells paints, varnishes, enamels and others related to those, ensuring the conformity of its products with the technical and usage specifications contained in the technical data sheet, so their application must be carried out in strict compliance with them.<\/p><p><strong>Applicable Legislation<\/strong><\/p><p>F\u00e1brica de Tintas 2000, S.A. under the terms set out in Decree-Law no. and subsequent amendments, emphasizes that the products identified on the top and body of the packaging can only be used for the purposes stated therein.<\/p><p>Therefore, F\u00e1brica de Tintas 2000, S.A. declines any and all responsibility arising from defective or illegal use and in manifest disregard for the above described in its entirety, with the private, collective and\/or industrial client being fully responsible.<\/p><p><strong>Guarantee:<\/strong><\/p><p>F\u00e1brica de Tintas 2000, S.A. guarantees the conformity of its products, in accordance with the specifications expressed in the technical sheets.<\/p><p>F\u00e1brica de Tintas 2000, S.A. guarantees the perfect state of conservation and use, and F\u00e1brica de Tintas 2000, S.A. is responsible for any lack of conformity that appears within 3 years of delivery of the goods, without prejudice to the above and the appropriate use of the products.<\/p><p>After the first 2 years from delivery of the goods, it is up to the customer to prove that the lack of conformity existed at the date of delivery.\u00a0<\/p><p>The liability of F\u00e1brica de Tintas 2000, S.A., with regard to defective products, is expressly limited to their replacement, and only products returned in inviolate (unopened) packaging will be accepted.<\/p><p>Only in cases where the lack of conformity manifests itself within 30 days after delivery of the goods, does the customer have the right to choose to terminate the contract.<\/p><p>In any case, F\u00e1brica de Tintas 2000, S.A. is not required to compensate for any losses due to lost profits or other compensation of any type.<\/p><p>The technical advice given by F\u00e1brica de Tintas 2000, S.A., before and after delivery of the products, is merely indicative, without any kind of legal obligation, given in good faith and constitutes its best knowledge, attentive to the current state of the art, and cannot, under any circumstances, be held responsible.<\/p><p><strong>After-Sales Assistance<\/strong><\/p><p>To activate the guarantee, the customer must send a written communication, which can be done by registered mail, with acknowledgment of receipt, or by email. <a href=\"mailto:qualidade@test.tintas2000.pt\">qualidade@test.tintas2000.pt<\/a>, also sending a photocopy of the invoice and description.<\/p><p><strong>Product Orders<\/strong><\/p><p>Orders for products from F\u00e1brica de Tintas 2000, S.A are placed under the terms described in this document, and are promoted through the website.<\/p><p><strong>Payment Methods<\/strong><\/p><p>Accepted payment methods are:<\/p><p>Multibanco reference<\/p><p>MB WAY<\/p><p>Credit\/Debit Card<\/p><p>All payments are processed securely via <strong>SIBS<\/strong> and are carried out <strong>in advance<\/strong><\/p><p><strong>Prices and Taxes<\/strong><\/p><p>All prices indicated include the <strong>VAT at the legal rate in force<\/strong>.\u00a0<\/p><p><strong>Deliveries and Shipping Costs<\/strong><\/p><p>We deliver to <strong>the entire national territory (Mainland Portugal and Islands)<\/strong>.<\/p><p>The average delivery time is <strong>3 business days<\/strong><strong>, <\/strong>except in unforeseen circumstances, force majeure or situations where stock is out of stock.<\/p><p>Shipping costs are charged separately, except for orders with a value equal to or greater than <strong>50\u20ac<\/strong>, where the <strong>shipping is free<\/strong>.<\/p><p><strong>Order Reception<\/strong><\/p><p>Upon delivery of the goods, the customer must check the order to verify that it complies with the order and the invoice, thus validating silence as acceptance of the order.<\/p><p><strong>Delays for reasons not attributable<\/strong><\/p><p>F\u00e1brica de Tintas 2000, S.A. will not be responsible for any type of deficiency or delay that occurs in the execution of the contract due to cases of force majeure, labor problems, damage or destruction in its facilities, acts of God, wars, revolts, fires, earthquakes, explosions, floods, strikes, lockouts, pandemics, epidemics, decisions of public authorities, orders or failures in telecommunications, electricity supply or supply source or unavailability of services, products or materials, difficulties in importing or conserving raw materials, or any other contingency beyond its direct control.<\/p><p><strong>Returns and Refunds<\/strong><\/p><p>Under the terms of the legislation applicable to contracts concluded remotely, the consumer has the right to free termination within 14 days, subject to legal exceptions.<\/p><p><strong>Returns of products that have been personalized are not accepted<\/strong>, namely those that have been tuned to a specific color at the customer's request.<\/p><p>Return costs are borne by the customer.<\/p><p>The refund will be processed within a maximum period of <strong>15 working days<\/strong> after receipt and verification of the returned product.<\/p><p><strong>Data Protection and User Account<\/strong><\/p><p>It is not necessary to create an account to make purchases.<\/p><p>Only the data necessary to complete the order and shipping is collected.<\/p><p>The data is treated confidentially and in accordance with current legislation.<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>\u00a0<\/strong><\/p><p><strong>Intellectual Property<\/strong><\/p><p>The copying, reproduction or reuse of content (texts, images, catalogues, logos, etc.) present on the F\u00e1brica de Tintas 2000, S.A. website is not permitted without express authorization.<\/p><p><strong>Expedition<\/strong><\/p><p>Shipments and competent transport insurance will be at the expense and risk of F\u00e1brica Tintas 2000, S.A.<\/p><p><strong>Complaints<\/strong><\/p><p>Complaints must be submitted, in writing, within a maximum period of 14 days, after verifying the problem, under the following conditions:<\/p><p>Complaints outside the product's expiration date are not accepted;<\/p><p>The complaint must reference the purchase document;<\/p><p>Considering that the products manufactured or sold by F\u00e1brica de Tintas 2000, S.A, may be semi-finished products, the final result of which depends on factors that are not controllable and therefore not attributable to it (for example, surface preparation, environmental conditions, application conditions, etc.), F\u00e1brica de Tintas 2000, S.A. only accepts responsibility for the replacement\/exchange of a product, if it is technically recognized as defective, for another of an equivalent nature or for the purchase price, not accepting any other responsibilities.<\/p><p><strong>Customer Rights<\/strong><\/p><p>When the customer is a natural person and has purchased the product remotely, he or she has the right to free resolution within 14 days of delivery, in which case the installment will be returned to him, minus the costs relating to transport carried out, in accordance with what is described in the segment <strong>Returns and Refunds. <\/strong><\/p><p>The Customer has a period of 14 days to make any complaint regarding the order delivered, without prejudice to the product's warranty period.<\/p><p>The rights conferred in this clause must be exercised in writing without delay, and within the limits of the deadlines set.<\/p><p><strong>Descriptive documents delivered for indicative or advertising purposes<\/strong><\/p><p>The elements contained in catalogues, prospectuses and advertisements are given for indicative purposes only, and do not bind F\u00e1brica de Tintas 2000, S.A., except when they are expressly included in a written document issued by it.<\/p><p><strong>Complaints Book in electronic format<\/strong><\/p><p>F\u00e1brica de Tintas 2000, S.A. informs that it holds an electronic complaints book, available under legal terms.\u00a0<\/p><p><strong>\u00a0<\/strong><\/p><p><strong>Data processing<\/strong><\/p><p>The personal data provided to F\u00e1brica de Tintas 2000, S.A. are used to fulfill the purpose of the contractual relationship.<\/p><p>The data may be disclosed to the following third party recipients:<\/p><p>Public Entities to fulfill legal\/judicial obligations.<\/p><p>Additionally, they may be communicated to the following categories of subcontractors:<\/p><p>Transport service providers, technical service providers, electronic communications providers, hosting, management, accounting, auditing and advocacy.<\/p><p>The data subject may, at any time, exercise their rights of access, rectification, deletion, limitation of processing, opposition and portability through written communication, as long as it is accompanied by an identification and contact document, and through the following means: through the portal available at <a href=\"http:\/\/www.tintas2000.pt\">www.tintas2000.pt<\/a> , ou atrav\u00e9s do seguinte endere\u00e7o eletr\u00f3nico: Tintas 2000@test.tintas2000.pt.\u00a0<\/p><p>The data subject will have the right to complain to the national supervisory authority, if deemed necessary.\u00a0 The Parties undertake to carry out lawful processing of personal data to which they have access through this proposal, limiting such data to the purposes for which they were collected, namely:<\/p><ol><li>i) The material execution of the contract;<\/li><li>ii) Maintenance of the contractual relationship;<\/li><\/ol><p>iii)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The control and management of purchases and<\/p><ol><li>iv) The corresponding payments.<\/li><\/ol><p>The parties undertake to treat the data to which they have access confidentially, and also not to make any use of data for a purpose other than those for which they were collected, as well as to preserve it with the appropriate measures that guarantee its security and integrity, in order to avoid its alteration, damage, loss and unauthorized processing or access. The parties ensure that any data to which they may have access under this contract were collected lawfully, and with an indication of the purposes for which they are intended. The duties of confidentiality, integrity and security of personal data to which the parties have access will remain after the termination of the contract, however, the parties mutually undertake to retain such data for the time strictly necessary, considering in case of omission, the period in which rights and duties arising from the Proposal\/contract remain. The data may also be used to keep the data subject informed, including by electronic means, about the products, services and news of the company F\u00e1brica de Tintas 2000, S.A., pursuing their legitimate interests as long as they do not override the rights and freedoms of the recipients of these communications.<\/p><p><strong>Applicable Legislation and Jurisdiction<\/strong><\/p><p>For all issues arising from the conclusion, execution and interpretation of the contract or sale, the jurisdiction of the district of Porto \u2013 Maia will be competent, with the parties expressly waiving any other jurisdiction.<\/p><p>In the event of a dispute, the end consumer may resort to an Alternative Consumer Dispute Resolution Entity, in accordance with the provisions of Law no. 144\/2015, of September 8, as amended by DL no. Consumer, <a href=\"http:\/\/www.consumidor.gov.pt\">www.consumidor.gov.pt<\/a>).<\/p><p><strong>Contact and Complaints<\/strong><\/p><p>For clarifications or other questions, you can contact us via:<\/p><p><strong>Email<\/strong>: <a href=\"mailto:tintas2000@test.tintas2000.pt\">tintas2000@test.tintas2000.pt<\/a><\/p><p><strong>Household<\/strong>: Zona Industrial I, 4470-561 Maia, Porto, Portugal<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>TERMOS E CONDI\u00c7\u00d5ES TINTAS 2000 &gt; TERMOS E CONDI\u00c7\u00d5ES \u00daltima atualiza\u00e7\u00e3o: 29\/05\/2025 Identifica\u00e7\u00e3o do Fornecedor F\u00e1brica de Tintas 2000 S.A.NIF: 501\u00a0093 303Morada: Zona Industrial I, 4470-561 Maia, Maia, Porto, Portugal Email: tintas2000@test.tintas2000.ptContacto para garantia: qualidade@test.tintas2000.pt Aplica\u00e7\u00e3o As condi\u00e7\u00f5es gerais de venda, aplicam-se em todas as transa\u00e7\u00f5es comerciais, salvo casos especiais, previamente estabelecidos e aceites pelas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-32718","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Termos e Condi\u00e7\u00f5es - Tintas 2000<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/test.tintas2000.pt\/en\/termos-e-condicoes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termos e Condi\u00e7\u00f5es - Tintas 2000\" \/>\n<meta property=\"og:description\" content=\"TERMOS E CONDI\u00c7\u00d5ES TINTAS 2000 &gt; 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